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Is ECE Fiber coming to your area?

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Frequently Asked Questions

We have been receiving a lot of interest from East Central Energy members, the media, and the public regarding services from ECE’s new fiber internet venture, ECE Fiber. If your questions aren’t answered below, please email [email protected].

We know that ECE members are more than eager for fiber internet! ECE Fiber’s progress will be determined by where we’re able to secure grant funding and the amount of member interest in an area. Visit the Service Area Map tab to view where we are currently serving ECE Fiber internet, taking orders, and under construction.

To meet the internet needs of all ECE members, we have a variety of speeds for both residential and business addresses. Visit the Services tab to view the residential options and determine which package description best fits your needs. Keep in mind that if you need to switch to a different speed in the future, changing packages is as easy as giving us a call at 1-800-254-7944!

You can view the monthly prices on the Services tab of There will be no hidden fees added to the monthly cost, but members will be charged taxes on equipment. Taxes are based on package selection and service area, so we are unable to provide a definitive monthly cost until the first bill.

ECE Fiber is providing free standard installation and equipment! Members are welcome to use their own routers, but we encourage using the equipment provided so we can help troubleshoot if any issues arise.

The battery back-up needed to provide uninterruptable VoIP service in the event of a power outage needs 120V AC input voltage, 12V DC output voltage, and 12VDC 7.2Ah minimum battery specfication.

We plan to update our bylaws to allow capital credits for fiber internet members. These credits will be on a separate retirement schedule but will still follow the cooperative model.

Glossary of terms

Broadband: The Federal Communications Commission defines a broadband connection as one with a minimum download speed of 25 megabits per second (Mbps) and a minimum upload speed of 3 Mbps. Note: ECE plans to offer higher speeds than this—see “fiber” below.

Fiber: Fiber is considered the “gold standard” of broadband connections. It is incredibly fast because a glass filament transmits data through light pulses. Fiber can handle a near unlimited amount of data and users. ECE plans to offer a minimum of 100 Mbps.

FTTH: “Fiber to the home,” also called “fiber to the premises” (FTTP), is the installation and use of optical fiber from a central point directly to individual buildings such as residences and businesses to provide high-speed internet access.

Underserved: An area in which households or businesses do receive service at or above the FCC threshold but lack access to wire-line broadband service at speeds of 100 Mbps download and 20 Mbps upload.

Unserved: An area in which households or businesses lack access to wire-line broadband service at speeds that meet the FCC threshold of 25 Mbps download and 3 Mpbs upload.

Symmetrical: Symmetrical connections are exactly what they sound like: a connection with equal download and upload speeds. (Most DSL and cable internet plans don't offer this; in fact, their download speed can be up to 30 times faster than the upload speed.) When you choose ECE Fiber, rest assured that you can upload as quickly as you download!